Pgbett Privacy Policy – How We Protect the Personal Data of Malaysian Users

1Introduction and Scope of This Policy

This Privacy Policy explains how pgbett ("we", "the platform") collects, uses, stores, and protects the personal information you provide when using the pgbett.pro website, pgbett mobile app, and all related services.

This policy applies to all registered users and visitors of the pgbett website regardless of location or access method. By registering or continuing to use our platform, you agree to the data collection and usage practices outlined in this policy.

Pgbett operates in full compliance with the Malaysian Personal Data Protection Act 2010 (PDPA), which grants you certain rights regarding your personal data. We take this compliance obligation very seriously.

2Information We Collect

2.1 Information You Provide Directly

When registering an account and using the pgbett platform, we collect the following information:

• Full name as stated on official identification documents.
• Identity card number (MyKad) or passport number for KYC verification purposes.
• Email address and mobile phone number for communication and account security.
• Date of birth for minimum age verification.
• Current residential address.
• Registered payment method information (bank account number, bank name — not full card numbers).

2.2 Information Collected Automatically

When you use the pgbett platform, our system automatically records:

• IP address and device information (device type, operating system, browser version).
• Activity log data includes pages visited, access times, and actions within the app.
• Coarse location data based on IP address (country and state only, not precise location).
• Financial transaction records including deposits, withdrawals, and betting history.

3How We Use Your Information

Pgbett uses the information collected for the following purposes, all based on the legitimate needs of platform operation:

3.1 Account and Service Management

• Creating and managing your user account.
• Processing deposits, withdrawals, and financial transactions accurately and securely.
• Verifying your identity through KYC processes required by regulations.
• Providing effective customer support when you need assistance.

3.2 Security and Compliance

• Detecting and preventing fraudulent activity, system manipulation, or breaches of terms of service.
• Complying with legal and regulatory obligations including anti-money laundering (AML) requirements.
• Protecting platform integrity and the safety of all users.

3.3 Product Improvement

Anonymized usage data is used to understand how users interact with the platform, enabling us to improve features, fix technical issues, and develop new, more useful functionality.

4Information Sharing with Third Parties

Pgbett does not share your personal information except in the following limited situations:

• Payment Processors: Required payment information is shared with approved payment processors solely to process your transactions. They are bound by strict confidentiality agreements.
• Legal Authorities: If required by court order, regulatory directive, or lawful law enforcement request, pgbett will disclose necessary information in accordance with proper legal procedures.
• Technical Service Providers: Some platform functions rely on cloud service providers and technical infrastructure operating under strict confidentiality and data compliance agreements.

In all the above situations, we ensure that recipients comply with data protection standards equivalent to or higher than those we practice ourselves.

5Data Security and Technical Protection

Pgbett invests heavily in security infrastructure to ensure your data is always protected. The technical security measures we employ include:

• Data encryption during transmission using TLS 1.3 protocol — the latest encryption standard for online communication.
• Data encryption during storage using AES-256 for all sensitive information.
• Two-factor authentication (2FA) system for user account and internal system access.
• Real-time threat monitoring with a dedicated cybersecurity team.
• Regular security audits by independent and accredited third parties.
• Role-based access control — only staff who need access can view specific data categories.

6Cookies and Tracking Technologies

Pgbett uses cookies and similar tracking technologies to enhance user experience and analyze platform performance. The types of cookies used are:

6.1 Essential Cookies

These cookies are essential for the platform to function properly — including maintaining your login session, ensuring account security, and saving your language preferences. They cannot be disabled without affecting core platform functionality.

6.2 Analytics Cookies

Analytics cookies help us understand how users interact with the platform — which pages are most frequently visited, how long users stay in a section, and where they encounter issues. This data is collected anonymously and used solely to improve the platform.

6.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings or via the cookie control panel in your pgbett account. Please note that disabling certain cookies may affect your platform experience.

7Data Retention and Deletion

Pgbett retains your personal data as long as your account is active and for the period required by law after account closure. Generally:

• Active account data is retained as long as your account is active and for 7 years after account closure for AML compliance and legal purposes.
• Financial transaction records are retained for 7 years as required by Malaysian taxation and financial law.
• General activity log data is retained for 2 years for security and dispute resolution purposes.
• Marketing data (if you have consented) is retained until you withdraw that consent.

Once the retention period expires, your data will be securely deleted or anonymized according to pgbett internal procedures.

8Your Rights Under PDPA

As a user whose data is processed by pgbett, you have the following rights under the Personal Data Protection Act 2010:

9Children's Data Protection

The pgbett platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data of children under 18 years of age.

If we discover that personal data of underage children has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you suspect your child has registered on our platform, please contact pgbett support immediately.

10Amendments to This Privacy Policy

Pgbett reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When amendments are made:

• The "Updated" date at the top of this page will be refreshed.
• For material amendments, we will notify users via in-app notification or registered email at least 14 days before the amendments take effect.
• Continued use of the platform after the effective date of amendments constitutes your acceptance of the amended policy.

We encourage you to review this page regularly to stay informed on how we protect your privacy.